GRIEVANCE REDRESSAL MECHANISM:
- How to submit your grievance - You can send us an email on support@infinityvault.in or call us at our Representative Service Center at +91 8765036073 or visit our website www.infinity-vault.in and there is a tab for raising complaint and the customer will get a unique ticket number.
- Please ensure to provide all the relevant information to help resolve the concern, all details must be provided at the time of logging a complaint/request as mentioned below:
- IV ID
- Nature of concern
- Requested Benefit
- Complaint / Request Tracking – Once a Complaint / Request is logged you will receive a unique Ticket Number through SMS on your registered mobile number. Also, our customer service team will provide the ticket number over the phone as well.
- Timelines
- Closure – Your grievance will be redressed within a period of 30 days from the date of its receipt.
- Need more help – You may write to Grievance Officer and provide the following-
- Ticket Number of the previous interaction that needs attention
- Summary of the case
Your Ticket Status can be tracked at any point in time by contacting our Representative Service Center at +91 8765036073 or writing to us on support@infintyvault.in
